UK delivery £4.99 per order · PayPal or debit / credit card.
Ready-made pieces dispatched within 3–5 working days after payment clears.
Raku firing creates natural variations, smoky markings and fine crackle. The piece shown is the individual piece you will receive.
This piece is available exclusively at Ssnug Living. Please contact the shop to check availability or purchase.
Orders are sent within the United Kingdom using Royal Mail Tracked 48 small parcel delivery. Delivery costs £4.99 per order and tracking details will be emailed when your parcel is dispatched.
If you’re a friend or family member and already know where to find me, choose free collection at checkout. We can arrange a time for you to pop by, or I might be able to drop your pottery off when I’m nearby. Please message theclaysnug@gmail.com after ordering to arrange it; my address is not displayed on the website. Please wait until we’ve agreed a time before coming over.
Ready-made pieces are carefully packed and dispatched within 3–5 working days after payment has cleared. Please allow extra time for delivery. Bespoke and commissioned pieces take a minimum of 3 weeks to make; an estimated making and dispatch time will be agreed with you before your commission is confirmed.
Royal Mail delivery times are estimates and may occasionally be affected by circumstances outside The Clay Snug's control. Please check that your delivery address is correct when ordering.
If your order arrives damaged, please email theclaysnug@gmail.com as soon as possible with your order number and clear photographs of the item and packaging. Keep all packaging while the issue is being resolved. If tracking shows a delivery problem, please contact me so I can investigate it with Royal Mail.
I hope you love your piece. If you change your mind about a standard, ready-made item bought online, email theclaysnug@gmail.com within 14 days of receiving it. You then have a further 14 days to return it.
Return items unused, undamaged and securely packaged. Unless the item is faulty or was sent in error, you are responsible for the return postage and for the parcel until it reaches me. A tracked service is recommended. Eligible refunds will be made to the original payment method after the returned item is received.
Bespoke, made-to-order and personalised commissions cannot be cancelled or returned once making has begun, and change-of-mind returns are not accepted because the piece has been created especially for you. I will ask you to approve wording and key details before work starts.
This does not affect your legal rights. If a commissioned or ready-made item is faulty, damaged on arrival or not as described, please contact me so I can put things right.
For a ready-made item, contact me as soon as possible if you need to cancel. If it has already been dispatched, it will need to be returned under the process above.
Raku ceramics are decorative pieces created through rapid heating, flame, smoke and reduction. Treat your piece gently so its distinctive surface can be enjoyed for years.
The unglazed back may have a natural carbon-black finish from the smoke-reduction process. This is intentional. Place the piece on a clean, dry surface; a small felt pad may be used beneath it if you wish to protect delicate furniture.
Every Clay Snug Raku piece is individually handmade and fired. The process deliberately creates unpredictable colour, crackle, smoke marks, metallic flashes, carbon-black areas and subtle surface variations. These are natural characteristics of Raku and make each piece unique; they are not faults.
Colours—particularly copper and iridescent finishes—can appear different as the light, viewing angle and screen change. Product photographs are taken to represent each individual piece as accurately as possible, but an exact colour match cannot be guaranteed.
Raku pottery is porous, decorative and more delicate than conventional tableware. It is not food-safe or watertight and should not be used for food, drink or fresh flowers filled with water. Small pinholes, fine crackle, texture and slight variations in shape are part of the handmade process.
The reverse of some pieces is unglazed and naturally blackened by carbon absorbed from smoke during reduction. Please follow the Raku Care guidance supplied on this website.
The Clay Snug is an independent ceramics business based in Leicestershire, UK. For questions about your personal information, email theclaysnug@gmail.com.
When you enquire, commission or order, I may receive your name, email address, telephone number, delivery and billing address, order details, personalised wording and messages you choose to send. PayPal processes payment information securely; The Clay Snug does not receive or store your full card details.
Your information is used to reply to enquiries, create and deliver orders, take payment, provide customer service, prevent fraud, keep legally required business records and resolve disputes. The legal bases relied on are taking steps at your request, performing our contract, complying with legal obligations and legitimate interests in operating and protecting the business.
Only the services needed to run the business receive relevant information, such as the website host, email provider, PayPal and Royal Mail. Information may also be shared with professional advisers or authorities where required by law. Personal information is not sold.
Order and accounting records are normally kept for up to six years after the relevant financial year. Unsuccessful general enquiries are normally deleted within 12 months unless there is a reason to keep them longer. Information is kept only for as long as reasonably necessary.
Depending on the circumstances, you may ask for access to, correction or deletion of your information, restrict or object to its use, or request a portable copy. You may also complain to the UK Information Commissioner's Office. Contact The Clay Snug first if you would like help with a privacy request.
The Clay Snug basket is stored in your browser for this browsing session so you can shop across collection pages. It is not stored for later visits. After a successful payment, the website stores the product reference and PayPal order reference so the unique piece can be shown as sold and cannot be bought again; it does not store the customer's card details. PayPal provides checkout and may use cookies or similar technologies that are necessary for its service. With your permission, this site uses Google Analytics to understand visits, pages viewed and interactions such as link clicks. Google processes technical information such as browser and device details, approximate location and referral information. Analytics cookies are loaded only after you choose Accept analytics; declining does not affect browsing or shopping. Advertising features are disabled. Your choice is saved in this browser for up to 180 days. You can change or withdraw your choice using Analytics preferences in the footer; withdrawing stops analytics and removes accessible Analytics cookies from this site. Google may process information outside the UK. Read Google’s privacy policy for more information. Technical information may be processed by the website host for security and reliable delivery, and Google Fonts may receive basic technical request information when fonts load.
This policy may be updated when checkout, mailing-list or analytics services change. The latest version will always appear here.
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